Shipping & Returns
We ship all orders via either the United States Post Office (USPS) or FedEx depending on the order. FedEx shipments require a physical address for delivery. FedEx will NOT deliver to a P.O. Box address. For postal shipments. if you do not receive mail or USPS deliveries at your physical address, you will need to supply a P.O. Box address in addition to your physical address.
We recommend that customers use both their physical address and mailing address (if applicable) on the ship to address section at checkout to avoid any delays in order processing and delivery.
At checkout you will have the following shipping options available:
- First Class Mail 1-3 Business Days (For orders weighing 16oz. or less.)
- Standard Ground 1-5 Business Days
- Expedited 1-3 Business Days
- Free Shipping 1-5 Business Days (For orders over $199 to the contiguous 48 states. *)
The delivery options shown above represent the estimated amount of time it will take for your order to arrive once we have shipped your order. These estimated delivery times are from when we ship the order, NOT from when you place the order. Weekends, holidays, weather, and other transportation related issues can affect the actual transit time of your package. For information regarding handling times, please refer to the "Handling Time" section below. We strive to ship all in-stock orders within 1-2 business days.
*Orders shipping to the contiguous 48 states are eligible for Free - Standard Ground Shipping. Order subtotals must be at least $199 to qualify. Special order, bulk contract priced, or excluded items are not eligible for this offer. For more great deals, sign up for our newsletter to receive notifications regarding our latest shipping promotions, coupon codes, offers, and more!
We strive to ship all in-stock orders within 1-2 business days. However, some items may require extra handling time. Custom orders, oversized items, and specialty products are eligible for extended handling times. Holidays and weekends may affect the handling time of your order as well. We will make every attempt possible to notify you if your order is delayed and let you know the status of the order and when it is expected to ship. If you have any questions or need a product delivered by a specific date, please contact us directly by phone at (503) 678-2359 to ensure your order is delivered in the time frame you require.
All orders we ship have a carrier tracking number assigned to them. If you have supplied a valid email address at checkout, a confirmation email will be sent to you with a link to the carrier tracking number when your order ships. If you did not supply an email address but would like to obtain the carrier tracking number for your order, or if you believe your order may be missing in transit, simply call us at (503) 678-2359 or send us an email to [email protected] and we will provide it to you and check the status of your order.
Every order we ship is carefully prepared and packed by our warehouse team in accordance to our strict standards. However, despite our best efforts, damage during shipment can occur.
Claims for damaged shipments must be made to us within 72 hours of delivery. All claims for damaged shipments are treated on a case by case basis. Refunds for the original item price, shipping charges, and/or handling charges are made according to the outcome of each case.
We recommend that you take photos of the package before you open it if you suspect that damage may have occurred to the item(s) themselves. We also recommend that you save the packaging and packing materials so that proof of the damage in question can be shown to the carrier if requested.
If an item/package you receive is thought to be damaged, call us at (503) 678-2359 or send us an email to [email protected] and we will assist you.
Oversized & Truck Freight Fees
Some items due to their large size and/or weight may have additional handling fees associated with them. Any additional shipping & handling charges associated with these items will be displayed at checkout prior to order confirmation.
LTL Freight Shipment Disclaimer
Freight carriers will charge additional fees for services either requested by the receiver and/or incurred as a result of delivery issues. These additional fees are the responsibility of the customer.
Freight carriers will charge for services such as, but not limited to: Inside delivery and/or pickup, hard to access locations, storage fees, lift gate service, and/or corrections to the bill of lading.
It is best practice to follow these few simple rules when your order arrives to avoid additional fees:
- Ensure that someone is available to receive the order when the freight carrier arrives.
- Ensure your address is clearly marked so the driver can quickly locate your delivery location.
- Inspect the entire shipment with the freight driver present.
- If any issues have occurred to the order, make written note of the issue on the driver's paperwork and make a photocopy of the documentation for your records.
- Ensure the driver gives a printed first and last name and a signature on the documentation.
- Photograph the damage.
- DO NOT refuse the shipment. If you refuse the shipment, it will be subject to storage fees and can cause issues when the carrier tries to locate the order. Additional damages may also occur.
- Contact us immediately so that we can file a claim with the carrier.
Shipment Receiving: When the carrier arrives at the delivery location, they will require that someone be present to sign for the delivery. Either you, or someone who can sign on your behalf needs to be present when the carrier arrives with your shipment. If no receiver is available to accept the delivery, the freight carrier will not deliver the shipment. Most carriers will place the shipment in holding which can result in a delay in shipment delivery. Additional charges may accrue pertaining to the holding of the shipment. These charges are the responsibility of the customer.
If neither the freight carrier nor Harriscos LLC can make contact the customer, the shipment will be returned to us. Upon receipt of the returned shipment, we will issue a refund for the original purchase price of the order minus the original shipping and handling charges. Some carriers will charge to return the shipment to the sender. Any charges from the carrier associated with, but not limited to, return shipping costs, handling, storage fees, etc. will be deducted from the refund amount of the item price itself.
Shipment Inspection: When your shipment arrives, the receiver is responsible for inspecting the order to ensure that no damage has occurred in shipment. This inspection must be completed while the freight driver is still there. If any issues have occurred to the order, make written note of the issue on the driver's paperwork and make a photocopy of the documentation for your records.
If you live outside the U.S. and would like to place an order, please send us an email to [email protected]. A customer service representative will then contact you and explain the available payment options, shipping rates, shipping services, etc.
Some items cannot be shipped internationally due to trade restrictions, weight, and/or nature of the product. All international orders are treated on a case by case basis. Currently we do not allow international orders to be placed through our website.
Please ensure your item meets our "Item Return Eligibility" requirements prior to submitting a return. These requirements must be met to receive a refund of the original item purchase price.
Please Note: Certain items such as/but not limited to bulk chain, specified lifting & rigging components, personal safety products, and special-order items are NOT eligible for returns and/or refunds due to the nature of these items. If any of these items are returned without authorization, they will NOT be refunded. We will, however, offer to return the product to the buyer. Buyer will be responsible for return shipping and handling fees. All products ineligible for return have a returns disclaimer in the product listing.
Any item returned to us that does NOT meet the following requirements will be regarded as ineligible for return and will NOT be refunded. We will, however, offer to return the product to the buyer. Buyer will be responsible for all return shipping and handling fees.
Item Return Eligibility
- Returned items must be new and unused in original condition.
- Returned items must include all original packaging (where applicable), documentation, parts, components, etc.
- Returned items, packaging, and documentation must be clean and free from dirt and residue.
- Returned items must be returned to us within 30 days of delivery.
- Returned items must meet our return guidelines and be eligible for return per our return policy.
Simply follow the step-by-step instructions below to ensure a hassle-free returns process.
- Ensure that your order is eligible for return based on our return policy.
- Include a copy of the original packing slip and/or paperwork in with your order so that we can easily process your return when it arrives back to our fulfillment center.
- Use adequate packing materials to ensure your return is not damaged in shipment.
- Choose a carrier for your return that will insure you for the value of the returned merchandise. In addition, you should obtain a valid tracking number from the carrier, so you can easily track your return.
Harriscos – Industrial Outfitters
10749 Oak Street NE Unit #5
P.O. Box 569 (Postal Shipments)
Donald, OR 97020
Disclaimer: We are not responsible for lost or damaged products and/or packages during return shipment. See "Return Instructions" above to ensure a seamless returns experience. Claims for missing or damaged returns should be directed to the carrier.
Please Note: Our return policy is subject to change without notice. We reserve the right to make changes to our return policy as deemed applicable. Our return policy as explained on our website pertains only to orders placed on the Harriscos.com website, via phone, mail order, or in-store. Our return policy does not apply to orders placed from Harriscos LLC through third-party e-commerce sites. When you make a purchase through a third-party website, you are subject to the terms, returns polices, etc. as defined within that parties' site.